Refund policy
To make a return, please log in to your customer area and make a return request.
If you are unable to log in, you can send an email to contact@houseofmarlow.com with your order number and the reasons for your return.
Returns are offered from 100€ of purchases, in which case they are the responsibility of the customer.
We will send you a slip to affix to the package you received to return it to us by dropping it off at a post office. You will need to be careful to keep proof of deposit at the post office.
The customer has 15 days from delivery of the product to return items that do not suit them to House of Marlow. Items made on request or personalized cannot be returned, as well as any damaged, damaged, unlabeled or soiled items. The products must be returned in their original condition, otherwise the refund cannot be guaranteed.
Refunds will be made within 1 week after receipt of your package excluding shipping costs of the initial order. All returns for products ordered outside France, Corsica and Monaco are the responsibility of the customer.
If you are unable to log in, you can send an email to contact@houseofmarlow.com with your order number and the reasons for your return.
Returns are offered from 100€ of purchases, in which case they are the responsibility of the customer.
We will send you a slip to affix to the package you received to return it to us by dropping it off at a post office. You will need to be careful to keep proof of deposit at the post office.
The customer has 15 days from delivery of the product to return items that do not suit them to House of Marlow. Items made on request or personalized cannot be returned, as well as any damaged, damaged, unlabeled or soiled items. The products must be returned in their original condition, otherwise the refund cannot be guaranteed.
Refunds will be made within 1 week after receipt of your package excluding shipping costs of the initial order. All returns for products ordered outside France, Corsica and Monaco are the responsibility of the customer.