Terms of sale

1. Object
The purpose of the General Conditions of Sale is to establish the relations of the parties in the context of sales made on the website of the House of Marlow brand: “www.houseofmarlow.com”. The Site “www.house-of-marlow.com” is an e-commerce Site published by the company House of Marlow, an individual company whose head office is 7 rue Henri Dubouillon, 75020 Paris FRANCE, registered in the Trade and Commerce Register. Paris companies under number 847 938 354 00010.

These General Conditions of Sale are concluded between, on the one hand, Ms. Billie MARLOW (SIREN number 847 938 354 00010) manager of the company House of Marlow and on the other hand, people wishing to place an order for product(s). ) via the Website “www.houseofmarlow.com”. They may be modified at any time and without notice by the Seller, the applicable conditions being those in force on the date of the order. Any order placed on the Site with the Seller entails the Customer's full acceptance of these General Conditions of Sale.

The products offered on the website “www.houseofmarlow.com” are intended for the personal use of Customers. Thus, Customers or recipients of the products are prohibited from any resale or rental of the product(s) to private or professional third parties.

The site “www.houseofmarlow.com” is hosted by OVH GS, located 2 Rue Kellerman 59100 ROUBAIX France.

2. Acceptance
The Customer declares to have read and accepted the General Conditions of Sale when purchasing. The Customer's acceptance of these conditions is evidenced by checking the box "I accept the general conditions of sale", as well as by providing their bank details for the purpose of paying for their order.

Validation of the Customer's order is evidenced by the sending of a summary order confirmation email by House of Marlow.

3. Products
We offer you guaranteed new products.

The descriptions and photographs of the products sold on the Site are as accurate and faithful to reality as possible. However, the colors, dimensions, textures and other characteristics of the products may be altered by the screens or internet browsers used to view them. The Customer thus acknowledges that the photographs, descriptions or graphics accompanying and illustrating the products offered for sale on the site are indicative and non-contractual and cannot engage the Seller's liability in the event of error, omission or modification.

The product offers and prices indicated are valid within the limits of available stocks and the period of the order. Product availability is indicated on the product sheets at the time the order is placed. In the event of unavailability after placing the order, House of Marlow will inform the customer by email and offer to either provide a replacement product with similar or better characteristics and qualities at an equal or higher price, or to cancel the order and reimburse him if his bank account has been debited.

4. Price
The price is expressed in euros. The price indicated on the product sheets does not include transport costs. The price indicated in your basket is the total price, expressed all taxes included. It includes the price of the products, packaging and order management costs and transport costs.

5. Orders
In order to place an order, the Customer undertakes to communicate via the Site only the real and valid information necessary for the execution of the service which is the subject of these General Conditions of Sale. The Seller cannot be held responsible for incorrect information transmitted by the Customer resulting in non-performance of the service. The Customer can access his data at any time and modify it in the “my account” section. Any order will only be deemed validated after acceptance of payment. The Seller will be entitled to refuse or cancel any order relating to a Customer in dispute over a previous order.

6. Payment, security and data privacy
Payments will be secure via the PAYPAL online payment system (https://www.paypal.fr/fr) or by bank card bearing the symbol CB, Visa, Mastercard, American Express via STRIPE, secure payment service on the Internet. These systems ensure, thanks to an encryption technique, the integrity and confidentiality of the data communicated by the customer.

At no time does House of Marlow have access to confidential information relating to the means of payment (card number, expiry date, bank account number, etc.).

In the event of a problem with the payment system, the STRIPE and PAYPAL companies will assume sole responsibility for their services.

The sale will only be considered final after the order confirmation summary email has been sent to the customer and after effective collection of the entire price by House of Marlow.

7. Delivery and returns
The products will be delivered to the delivery address indicated by the customer during the ordering process. House of Marlow cannot be held liable in the event of an error in entering the delivery address made by the customer. In this case, the costs of returning and returning the product(s) will be borne in full by the customer.

Products purchased on the website “www.houseofmarlow.com” are delivered to the customer:

in France by Poste Colissimo followed by Mondial Relay or DHL Express.
in the States of the European Union by Mondial relay or DHL (Eco and Express).
In the rest of the world, deliveries are made by DHL Express.
Depending on the delivery method chosen, the delivery times announced on the site are those given as an indication by Colissimo. In the event of a simultaneous order for items deliverable on different dates, taking into account their availability, the delivery time is based on the longest time. House of Marlow reserves the right to split deliveries. In this case, the contribution to processing and shipping costs will only be invoiced for a single shipment.

House of Marlow undertakes to make its best efforts to deliver the products ordered by the customer within the deadlines specified above. These deadlines are communicated for information purposes only and any excess will not give rise to any damages, deduction or cancellation of the order by the customer. House of Marlow cannot be held responsible for the consequences due to a delay in delivery by the chosen transport provider or a late withdrawal by the customer of his parcel following the deposit of a delivery notice in his box. to letters by the carrier.

Your order is prepared with the greatest care and it will be shipped as soon as possible. Once your order is validated, it is prepared within 24 hours. The underwear(s), slipped into a cardboard case, and packaged in a package which guarantees its preservation throughout its transport. If the product is available and does not need to be made, your order will be shipped the working day following its validation on our site, excluding public holidays and weekends. So, if the order was validated on a Friday, the package will be shipped the following Monday.

You can track your order by connecting to the site www.laposte.fr/colissimo with the package number which will be communicated to you after shipment. For Metropolitan France, delivery is free for orders over €150. Below €150, shipping costs of €4.90 will be charged.

For deliveries outside mainland France, the customer undertakes to be personally responsible for all declarations and to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes. due under the laws of the country in which the order is received.

To make a return, please send us an email to contact@houseofmarlow.com with your order number and the reasons for your return. Returns are offered from 100€ of purchases, in which case they are the responsibility of the customer. We will send you a slip to affix to the package you received to return it to us by dropping it off at a post office. You will need to be careful to keep proof of deposit at the post office. The customer has 15 days from delivery of the product to return items that do not suit them to House of Marlow. Items made on request or personalized cannot be returned, as well as any damaged, damaged, unlabeled or soiled items. The products must be returned in their original condition, otherwise the refund cannot be guaranteed. Refunds will be made within 1 week after receipt of your package excluding shipping costs of the initial order. All returns for products ordered outside France, Corsica and Monaco are the responsibility of the customer.

8. Intellectual property
House of Marlow is a protected trademark registered with the INPI and “www.houseofmarlow.com” is also a protected domain name. No one is authorized to reproduce, exploit, distribute or use for any reason whatsoever, even partially, the elements of the site, except with the written consent of House of Marlow.