Refund policy

Returns and Refunds

The Customer has 14 days from the receipt of their order to submit a return request.

Return requests must be made via the customer account area. From there, the Customer can select the relevant item(s) and choose—depending on available options—a size exchange, store credit, or a refund.

If there are issues accessing the customer account area, the Customer may contact ILY Lovewear at hello@ilylovewear.com, providing the order number and the reason for the return.

Returns are free for orders over €100 delivered within mainland France. For orders below this amount, as well as for any order shipped outside mainland France, return costs are the responsibility of the Customer.

Once a return is accepted, a return label may be provided to the Customer. The package must be dropped off with the designated carrier. The Customer is advised to keep proof of drop-off until the refund has been definitively processed.

Returned products must be sent back in their original condition: unworn, unwashed, free of perfume and stains, and with all tags and hygiene seals intact.

For hygiene reasons, items that are damaged, worn, soiled, washed, missing tags, or otherwise unfit for resale cannot be refunded.

Made-to-order or personalized items, as well as archive pieces, prototypes, or items sold during promotions or sales, are neither exchangeable nor refundable, in accordance with Article L221-28 of the Consumer Code (where applicable).

Refunds are processed within a maximum of 14 days following receipt and validation of the return by ILY Lovewear, using the same payment method used for the original order. Initial delivery charges are not refunded in the event of a partial order return, or if a parcel is unclaimed, refused, or returned for a reason attributable to the customer.